How to provide feedback, make a complaint or report an incident
BMedical recognises the importance of feedback as a catalyst for continuous improvement and is dedicated to managing both positive and negative feedback with transparency, efficiency, and respect. Our policy ensures accessibility, transparency, and responsiveness in handling feedback and complaints from all stakeholders.
We maintain open communication channels and all feedback is received with receptiveness and responded to promptly, with complaints acknowledged upon receipt and efforts made for timely resolution.
Confidentiality and privacy are paramount, with personal information handled in strict accordance with privacy laws. We conduct thorough and impartial investigations into all complaints, ensuring fairness and equity for all parties involved. Decisions are based on objective evidence and principles of fairness.
Feedback and complaints are seen as opportunities for improvement. We analyse them to identify systemic issues and develop action plans for enhancement. Regular reviews and audits ensure compliance and drive accountability.
Concerns about negative reactions to a Complaint
We understand you may have concerns about reporting a complaint. Please be reassured that BMedical does not disadvantage anyone for providing feedback or making a grievance.
You can make an anonymous complaint, but please keep in mind that if the BMedical team can’t identify you or the people involved in the complaint, we are limited in the actions we can take to assist you.
If you would like BMedical to formally investigate and respond to an issue you’re having or have had, you can:
If an incident has occurred, please report it to us as soon as possible:
Report an incident
If you have any questions in relation to this, contact our customer care team on [email protected] or 1300 76 72 79
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