BMC G3 CPAP/APAP

Bmc G3 01

About

The BMC G3 APAP with Humidifier and Integrated Heated Tubing and G3 Fixed Pressure CPAP with Humidifier and Integrated Heated Tubing exemplifies a new standard in affordable CPAP therapy in Australia.

The G3 devices have intelligent auto settings that allow the device to adapt to both the user and their environment including: adjustable algorithm sensitivity, automatic humidity control, as well as an optional feature that adjusts the treatment based on recent therapy results.

Accessing patient data is quick and simple using the BMC iCode Connect software. Patients can access their own data by using the PAPLink Companion App, which is available for Android and iOS.

Device Inclusions: 

  • Auto CPAP Machine with Smart Humidifier and Integrated Heated Tubing, or
  • Fixed pressure CPAP Machine with Smart Humidifier and Integrated Heated Tubing
  • Power Cord/ Adaptor
  • Heated Tubing
  • Travel carry bag
  • Quick Operation Guide
  • 4GB SD card
  • Air Filter
  • Optional fine particle/pollen filter – replace every 6 months
  • User Manual
  • Free access to the BMC PAPLink Companion App.
BMC G3 CPAP Fixed Pressure Device

Features of the BMC G3 Fixed-Pressure series:

  • Device come in white or black
  • Quiet operation with multi-stage noise reduction technology
  • 4-20cm H20 therapy pressure
  • Validated algorithms with clinician controls for algorithm sensitivity
  • Optional SmartA feature that adjusts treatment based on recent therapy results
  • Central apnoea detection
  • Auto-ramp
  • RESlex – with three comfort settings which reduces pressure on exhalation
  • Multiple methods of data access including:
    • On Screen display
    • SD Card via PAP Link software
    • Remote monitoring via iCode Connect Cloud
    • PAP Link patient app
  • Adjustable humidifier and heated tube settings, including auto humidity and pre-heating options
  • Accessory replacement reminders
  • Real-time leak alert
  • Optional Accessories
    • SpO2 Oximetry Sensor
    • Fine-particle filter for dust and pollen (6 month life).
BMC G3 Automatic CPAP Device

Features of the BMC G3 APAP series:

  • Device come in white or black
  • Quiet operation with multi-stage noise reduction technology
  • 4-20cm H20 therapy pressure
  • Validated algorithms with clinician controls for algorithm sensitivity
  • Optional SmartA feature that adjusts treatment based on recent therapy results
  • Central apnoea detection
  • Auto-ramp
  • RESlex – with three comfort settings which reduces pressure on exhalation
  • Multiple methods of data access including:
    • On Screen display,
    • SD Card via PAP Link software
    • Remote monitoring via iCode Connect Cloud
    • PAP Link patient app
  • Adjustable humidifier and heated tube settings, including auto humidity and pre-heating options
  • Accessory replacement reminders
  • Real-time leak alert
  • The BMC G3 APAP is TGA registered
  • Optional Accessories
    • SpO2 Oximetry Sensor
    • Fine-particle filter for dust and pollen (6 month life).

Software

DESKTOP SOFTWARE CLOUD SOFTWARE

If you don’t have a log in for the BMC iCloud Connect software, contact your system administrator to create an account for you.

If you are the system administrator and need assistance setting up an account email [email protected]

PAP Link Patient App

iPhone

Android

Training

Access further training materials from these links.

G3 SERIES G3 SERIES MANUALS

Video Tutorials

ICODE CONNECT TUTORIAL PAP LINK SOFTWARE TUTORIAL

Marketing

Please follow this link to access the relevant marketing materials:

MORE MARKETING MATERIALS BMC G3 BROCHURES

Warranty

Please follow this link to access the warranty claim procedures documents

Service Warranty Form

To make a warranty claim or send a device for service, complete the Service Form and follow the instructions on the form for next steps. If in doubt, contact your rep for troubleshooting.

G3/ G2/ Luna IQ – 5 years from purchase

Humidifier water tub – 90 days from purchase

Heated tube – 90 days from purchase

Power cord and adapter – 90 days from purchase

Sp02 sensor – 90 days from purchase

DC Converter – 90 days from purchase

FAQs

What does the Sensitivity setting do in the CPAP and APAP devices?
Sensitivity allows you to adjust how aggressive the algorithm is when responding to apnoeas. BMC Sensitivity Algorithm.pdf
Sensitivity is divided into 5 levels where 5 indicates the most aggressive pressure adjustment while 1 indicates the least aggressive response
What does the SmartA feature do in the CPAP and APAP devices?
When activated, the SmartA feature allows the device to adjust the minimum treatment pressure based on P95 for the previous 5 nights of therapy. 
The patient is complaining of a noisy device.
The G3 device sound is 26dB at 10cmH2O. 
The most common culprit for a noisy device in any brand is a leak somewhere in the system: 
  1. Check that the mask is sealing well and not damaged- mask leak and type will impact the sound that you hear  from a device.  
  2. Check that the water chamber is ‘clicked in’ to the device correctly and closed completely. The chamber should be flush with the top of the device and clicked together with the front latches during operation
  3. If the sound is described as a gurgling sound- check that the water chamber is not filled above the max fill line – if so remove some of the water to below this line. Check that there is not water (“rain out” ) in the tube- see water in the tube FAQ to fix this 
  4. Check that the dust filter is clear of debris. 
How do I know if the heated humidifier is working correctly?
To check if a heater plate is operating correctly, remove the water chamber and set the humidifier to level 5. Start the device and test the heater plate temperature with your hand. This will take a few minutes to get up to temperature. 
At level 5 the temperature will be 68 degrees and uncomfortable to touch for more than a few seconds. Check again at level 3 and level 1 to ensure the plate is providing reduced heating. 
I cannot adjust the heated humidifer from the pt menu OR I cannot change the tubing temperature.

When the humidifier is set to ‘Auto’ mode the heated tubing cannot be selected or adjusted manually. Put the humidifier into manual mode to adjust the heated tubing separately.

The heated tube says 'unconnected' when it is plugged in.

First unplug and re-plug back in. If the tubing remains ‘unconnected’ then there may be a fault with that tube. Try a different tube on the device and if it works then replace the tubing with a new one. If the tubing still remains ‘unconnected,’ there may be a fault with the device that requires further investigation.

*Ensure that a ResMed power cable is not being used with the BMC device. It does fit in the port but  will not power the heated tubing.

The patient is experiencing water in the tubing or mask.
Water in the tubing or mask is caused by the air cooling as it travels from the humidifier through the  tube and mask and condenses back into water. 
If there is excessive condensation, check first that the tubing is working  and shows as connected. 
If this is working, you can either reduce the temperature of the humidifier to reduce the amount of moisture being created OR /and increase the heated tube temperature. 
If you have tried adjusting settings and condensation is still being experienced, this will be because the air is cooling in the tube so check that the room is not excessively cold or the tubing isn’t directly under an air conditioner that is causing the air to cool too quickly.  If this is happening you may try putting the tubing under a blanket to insulate it from chilly room. 
The patient is describing that the pressure is pulsing.
If a BMC device is reported to be or appears to be ‘pulsing’ during operation, the flow sensor may have been blocked. This is a result of water ingress into the device that can occur if it has dropped with water inside the chamber, been transported with water in the chamber, or if excessive uncontrolled rainout is allowed to persist.
To confirm water ingress into the flow sensor, start pressure to the device with water chamber attached and no tubing. On the device screen the flow rate will display in L/min. an unobstructed flow sensor will display a flow rate of 155-170L/min of air. If the flow rate is significantly lower than this, jumping up and down erratically, or reading 0L/min, then water ingress is confirmed.
If the flow sensor has been damaged by water ingress it may need to be replaced.
*Note, water damage is not covered under warranty
The device is making a beeping noise when I first turn it on.
  • Check to see if there are any messages on the screen. If the accessories alerts are turned on and the time-period set has elapsed, the device will alert to change the accessory until this period is reset. Turn accessory reminders on/off in the Settings menu.
  • Check to see if ‘leak alert’ is turned on. This will alert for high leaks during therapy.
  • If an error message appears on the screen with an error number, please contact
  • BMedical for assistance and let us know the error number to assist in diagnosis of the fault
  • If you are using a Bilevel device- check the screen for alarm messages and make adjustments as suggested on the screen. 
How do I connect a device to wifi?
I am having issues connecting to wifi.
Save this image to the page- BMC WIFI Troubleshooting flow chart.pdf
Check out our wifi connection troubleshooting guide here – BMC G3 Series WIFI Troubleshooting Guide.pdf
I cannot select the wifi setting in the menu.
Initially, not all BMC G3 Series devices had a WIFI module installed. If the ‘WIFI’ menu cannot be selected on the device, then there is no module installed. To confirm, check the ‘About’ screen in the device settings menu. It will show the WIFI serial number and PIN code if a module is installed.
When trying to add a devices to the ICode Connect Portal an error message appears noting that a device serial cannot be found.

First double check the serial number and PIN code. If it appears correct, please contact BMedical with the serial number and BMC will confirm that it is registered correctly.

How do I create a compliance report for the G3?
Guide for creating reports in PAP Link desk top software- BMC PAP Link Software Quick Guide.pdf
Guide for creating reports in ICode Connect- BMC iCode Connect Portal – Clinical Manual.pdf
Guide for creating reports in PAP Link App- BMC PAP Link App User Manual.pdf
*Note dates are in the US format
What is the point of the PM 2.5 filter that comes with the device?
The PM2.5 filter fits inside the housing in the back of the device in place of the standard filter. This filter will protect the device from finer particles of dust and allergens. These are recommended for patients in dusty areas, near construction, in areas with bush fires or if  the patient suffers from allergies or asthma. 
This filter lasts for 6 months and does not require cleaning. The entire cartridge should be replaced after 6 months of use.
The device is not turning on.

A BMC G3 Series device does not turn on or is not providing power to heat the humidifier or heated tube, please first check to ensure the AC/DC power cable is working correctly. There should be a green light on the power pack when plugged in. Try a different power cable on the BMC device to see if this powers the unit correctly.

*Ensure that a ResMed power cable is not being used with the BMC device. It does fit in the port but will not power the heated tubing.

If power issues persist with a new power cable attached, there may be a fault with the BMC device that requires further investigation.

I am having issues getting my new Oximeter to connect to my old G3 device?

SP-100 oximetry kits sold after July 2023 are not automatically compatible with BMC G3 units sold prior to in May 2023. Compatibility is possible but the firmware will need to be upgraded on the G3 device.

Here are the instructions on how to update the firmware– If you aren’t sure please feel free to contact your BMedical rep for support.

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