Service & Support

Actiwatch

You can download a demo copy of the latest Actiware software. It will be fully functional for a period of 30 days after installation. If you own a copy of Actiware and you are setting up on a new PC, download the software and then visit the :Register Actiware” section.

Download Actiware Software

If you have an unregistered copy of Actiware on your PC it will need to be registered within 30 days of installing. After 30 days the software will no longer be active. If you already own a copy of Actiware but have re-installed it follow the “Register your copy of Actiware” procedure to re-activate your software.

Register your copy of Actiware

If you have a faulty Actiwatch please click below and go through the Trouble Shooting Guide to see if it can help you resolve or identify the issue.

Actiwatch Trouble Shooting Guide

If you have a faulty Actiwatch please commence the return authorisation procedure to send the device back for service.

Obtain Actiwatch Return Authorisation

Night Shift Sleep Positioner

I. NIGHT SHIFT WEB PORTAL

  1. Make sure you have the latest version of Java installed on your computer. Install Java or Check Version of Java
  2. Enhanced Interface of the Night Shift software Portal now works with all browsers: Google Chrome, Firefox, Safari, Edge, Internet Explorer
  3. Application for the Night Shift software can be placed on your desktop. Once the icon is on the desktop, the software can be accessed by double-clicking the icon on the desktop. (NOTE: you must have internet access to use the Night Shift software)
  4. Alternatively, the software can be accessed by going to the Night Shift portal and clicking the Register & Manage Device/Generates Report button.

A. Using the Night Shift Portal Page

    1. Open a web browser and go to portal web address www.NightShiftTherapy.com
    2. Click on the Portal link at the top of the page.
    3. The following buttons will be presented:

  1. Register Your Night Shift Device Only – Use this button to register your device without saving any information to your device. This can be done without connecting the device to the computer.
  2. Register & Manage Device & Generate Reports – This button will open the Software Download page that allows you to download, install and open the software. (NOTE: Please click here and click the operating system and browser to follow the directions to correctly setup your computer.)


B. Generate Reports Page

After the Night Shift has been worn and sleep data recorded, Night Shift reports can be generated. From the Night Shift software, click on the Generate Reports button.

  1. Username – Enter the name for the individual that wore the Night Shift device. This information will appear at the top of the Night Shift Reports.
  2. Detailed Report – To generate a Detailed Report, select the radio button next to Detailed Report, select the dates to include on the report, and click the Generate Report button. The Detailed Report is generated and presented in the computers default PDF viewer.
  3. To generate a Compliance1-Month, or 1-Year Summary Report, select the radio button next to Summary Report, select radio button for Compliance and select number of nights (if necessary), 1-Month and select month (if necessary), or 1-year and click the Generate Report button. The Summary Report is generated and presented in the computers default PDF viewer.
  4. All Reports – To generate up to 8 Detailed Nights, up to 90 nights of Compliance Reports and a 1-Year Report, click All Reports and click the Generate Report button.

C. MANAGE DEVICE PAGE

The Mange Device page is used to change the positional feedback setting and to manage your Night Shift device.

  1. Manage Your Night Shift
    1. Positional Vibration Setting can be used to adjust the feedback settings for study acquisition.
      • After 15 minutes – turns positional feedback on 15 minutes after device is turned on.
      • After 30 minutes – turns positional feedback on 30 minutes after device is turned on.
      • No Feedback – turns feedback off for the entire night and all subsequent nights.
      • Trial – is used by clinicians to establish a baseline with no feedback for one night, and with feedback for two nights. After the three-night trial, all recordings will have feedback. Once baseline night is recorded, it will remain on the device until Clear Study History is selected.

b. The accessory can be used to change the location setting of the device by choosing Neck Strap or Chest BeltNote: The Night Shift Reports will not include Behavioral Sleep/Wake Actigraphy data when using the Chest Belt.

  1. Manage Your Data
    • Clear Study History is used to erase all historical data from the device.

D. REGISTER DEVICE PAGE

To register, enter your Name and Email address and click the Save button. If you enter your name, it will be saved to the Device and appear as the ‘Customer’ each time a report is generated. Do not enter your name and email address if you do not want this information stored to the device and printed on all reports.

  1. Open the NightShift Portal – Access the Night Shift Portal
  2. Plugin the Night Shift into a USB port. If it does not work please refer to the”NightShift Web Portal and Computer Setup” on this page.
  3. Once the portal is open select “Register & Manage Device – Generate Reports”

4. If prompted to update your firmware click yes and follow the procedure to update the firmware.

5. If prompted to ‘update device time & date‘ make sure that the procedure is followed. This will synchronise the night shift clock with the computer.

6. Click on ‘register’ device to register the Night Shift to a user

7. Complete the registration screen. If the patient does not have an email address it may be omitted. After submitting the form you will be returned to the main menu.

8. Select the ‘Manage Device’ option

9. Select the option “Trial Mode” this setting will record data only on the first night of use which will provide a baseline night for the user’s positional habits. From the second night onward the device will provide therapy. The effectiveness of the device will then be documented and can be read by accessing the Night Shift report. To learn how to read a Night Shift report please check the “Learn How To Read A Night Shift Report” section on this page.

The Night Shift provides actigraphy, positional and snoring data. It offers 6 nights of detailed reports after which it then formats the data into monthly reports. The Night Shift can store 365 days of data. Once the memory is full the oldest night is replaced with the newest. If a baseline night was recorded it will always remain on the device. There is also a yearly report with a monthly summary all on one page.

It is important to understand how to read the reports to determining if position therapy is providing the desired treatment for a patient. The data can also be helpful when determining if positional therapy is an appropriate co-therapy with the use of CPAP, MAS devices, Provent or Theravent.

Click here for more information about interpreting your Night Shift Report.

 

Frequently Asked Questions: 

  1. How can I print or save my reports? 

The reports open in your computer’s default PDF viewer. Please follow the directions for your PDF viewer to save or print the reports.

2. Why are the dates and times on my report incorrect? 

If the battery of the device is completely drained for a long period of time, the clock on the device stops which results in the time on the device being incorrect. To fix this, plug the device into the software and update the device’s date and time. Please note, the updated date and time will only affect the newly recorded studies. All past studies will not change.

3. On my Daily Report, the number of red lines is not the same number as the value listed for the Number of Supine Attempts. Why are these different? 

Depending on the resolution of your monitor and PDF viewer, the lines that appear on the report may not all appear on your monitor. Also we only present one red line per each 30 second period and if you move on and off your back more than one time in a 30 second period, the number of red lines on the report would be fewer than the Number of Supine Attempts.

4. Why do some red lines appear behind the colors while some red lines appear in the front of others? 

The red line indicates you were on your back, whether the line appears in front of or behind another position. The position of the line in front of or behind another position is a result of the resolution of your monitor/printer.

5. Why is there blank space on my reports? 

The report length is rounded up to the nearest hour. Click here for more information about interpreting your Night Shift Report.

6. Why are the periods on the Sleep Position chart gray instead of red?

When the feedback is turned off, periods, where the user is sleeping on their back, are marked as gray. Click here for more information about interpreting your Night Shift Report.

7. How are Awake periods calculated? 

The duration and intensity of movement by neck actigraphy is used to determine when the user is asleep or awake. The first ten-minutes of the session are always classified as awake even if the user falls asleep immediately. The height and color of the lines indicate the intensity and duration of the movement that is called awake. Click here for more information about interpreting your Night Shift Report.

8. How are Awakenings calculated? 

An awakening occurs when there is a transition from sleep to wake and then back to sleep. The awakening index is the number of awakenings per hour of sleep time. Click here for more information about interpreting your Night Shift Report.

9. How is Sleep Efficiency calculated? 

Sleep Efficiency is calculated by dividing the total time asleep by the total time the device was turned on. Click here for more information about interpreting your Night Shift Report.

10. Why are my reports with the Chest Belt different? 

The Sleep/Wake algorithm only works correctly when the device is worn on the neck. As such, when the device is worn on the chest, the Sleep/Wake graph and statistics will not appear on the reports. NOTE: Due to the differing location of the microphone, the chest belt snoring data should not be compared to the neck strap snoring data.

 

 

Night Shift – Technology Overview

Night Shift – Using the Device

Night Shift Webinar

Night Shift Sleep Positioner – 9News Australia Feature Story

Night Shift is worn around the neck; it uses and measures the effectiveness of vibration feedback to discourage back-sleeping.

Using the Night Shift Sleep Positioner:

Prior to first use, completely charge the device.
• Fit the strap so it is adjusted evenly on both sides. If worn too tight, the magnetic clasp will detach during the night. If worn too loose, incorrect positional feedback will occur when not centered on the back of your neck.
• Just after you turn the device on, it will provide feedback to confirm sufficient battery capacity to record and provide feedback for at least eight hours.
Remember to recharge the battery at least once every three days.
• When the Night Shift recognizes you are sleeping on your back, it will vibrate with increasing intensity until you change position.
• Night Shift records your position, sleep quality, and snoring so you can print reports to monitor your response to positional feedback.

Click here for step-by-step instructions on how to fit a Night Shift Neck Strap.

Night Shift Sleep Positioner Warranty Information:

Night Shift includes

  • Two-year warranty for assembly workmanship and electronic components
  • One-year warranty for haptic motors and battery
  • Six month warranty for neck strap and chest belt.

Warranty does not cover damage attributed to improper use by the customer. Night Shift is a medical device that is not water-proof, pet-proof, or mistake-proof. The warranty will be voided if an attempt is made to open the enclosure or change the battery.

Night Shift Expected Service Life

The battery, haptic motors, neck strap, and optional chest belt accessory are considered to be replaceable components and must be replaced during the three-year service life of the NS device. The battery has an expected useful life of two years; the user can substantially compromise the useful life by continuously leaving the device on a charger for extended periods when the battery is fully charged. The user can detect when the battery must be replaced; when fully charged, the device is unable to acquire data for >10hours. The haptic motors have an expected service life of 30 hours of vibration. The neck strap and optional chest belt accessory have an expected service life of 6 months when used every day. The expected service life is not a guarantee (see warranty information above).

If you purchased a Night Shift Chest Belt, use these instructions to change the settings on your Night Shift device to work correctly with the Chest Belt. 

Alternatively, click here to download the instructions. 

  1. Follow the directions on this page to download, install, and launch the Night Shift Software: https://nightshifttherapy.com/software-download/
  2. Once the Night Shift Software is opened, plug in your Night Shift device (Note: If using a cable other than the cable that came with your device, your cable must be a data transfer cable for your computer to recognize the device.)
  3. Click Manage Device.

4. Under Accessory, click Chest Belt. Click Save.

5. Click OK.

6. The device will turn off and turn back on. Click OK.

7. The device is now set to be used with the Chest Belt. CAUTION: You must change the setting to Neck Strap if you plan to use the Night Shift Device with the Neck Strap.

If you have problems or questions or would like assistance with changing these settings, please contact BMedical Support. 

 

If you are experiencing issues with your Night Shift please follow the steps in this Night Shift troubleshooting guide (hyperlink below).  If you still have problems after following the steps click the Obtain Service Return Authorisation button provided in the hyperlink below.

Night Shift Troubleshooting Guide

Q1. How can I access the Night Shift software to generate reports and manage the device?

A: Please follow these directions:

  1. Go to www.NightShiftTherapy.com
  2. Click Portal
  3. Click Register & Manage Device/Generate Reports
  4. Click Download for Windows or Download for Mac, as applicable
  5. Install the downloaded software
  6. Click to launch the application when prompted
  7. The software will open in a new window

If you need additional assistance setting up your computer for use with the Night Shift software, please click the following link, https://nightshifttherapy.com/software-download/, and follow the directions for your operating system and browser.

Q2. Why does the “Wrong Time/Date” message appear when I first connect my device to the Night Shift software?

If you see the “Wrong Time/Date” message, that means that the time/date on the Night Shift device is different than the time/date on your computer. Click the “Update Device Time & Date” button to update the device to the same time/date as your computer. The Night Shift device is shipped with the internal clock set to the Pacific Time zone. If the battery charge gets too low, the date cannot be maintained on the device. Either of these conditions can cause the time/date to be incorrect.

Q3. How is my personal data secured when I use the Night Shift software?

Using the Register Your Night Shift Device Only button, your email address (and name if entered) will be saved securely on our server. We will use this information in the event of a recall or for Night Shift updates. Your name/email will not be saved to your device.

If you choose to use the Register & Manage Device/Generate Reports button, your data is encrypted prior to generation of the PDF report. Each time a report is generated, we save a copy of the data as a backup in case you need to restore your data. These files are stored on a secure server with the name encrypted. Click here to read the Privacy Disclosure for the Night Shift software.

Q4. What is the green LED pattern when I turn on the device?

When the device is turned on, it will vibrate 1-3 times and blink green 1-3 times, depending upon how many nights the device has battery charge sufficient to record. The device will then continue to blink green for 5 minutes. After 5 minutes, the LED will display a solid green light which means the device is recording as expected.

Q5. My device vibrates in every position. What is wrong?

When the battery gets very low, the device goes into a warning mode where it blinks a yellow light and vibrates once every five seconds, regardless of position. This indicates that the device needs to be charged. If you believe the device is fully charged, please follow the steps below to test your Night Shift’s battery and vibration motors.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.

Q6. Why did the magnets come out of my neck strap?

The neck strap should be inspected regularly for signs of deterioration due to normal wear and tear. It is recommended that the neck strap be replaced every six months. If you disconnect the magnetic clasp by pulling the ends apart, the material stretches and can tear. To avoid this problem in the future, be sure to unclasp the strap by bending at a 90° angle, like snapping a stick. Please review step 9 of the User Instructions.

Q7. How often should I expect to replace my strap?

It is recommended to replace the strap every 6 months.

Q8. How do I purchase a new neck strap or chest belt?

Please contact your local Night Shift Provider to purchase a replacement neck strap or chest belt.

Q9. How should I clean my device?

See page 2 of the User Instructions for the Night Shift cleaning procedures. Note that the chest belt should be cleaned using the same method as the neck strap.

Q10. The Night Shift starts vibrating as soon as I try to sleep on my back! I thought it was supposed to give me 15 minutes to fall asleep first?

After being turned on, the Night Shift is designed to wait 15 minutes before delivering positional feedback. If the on/off button is held down for more than 7 seconds, the device turns on in “test” mode, and feedback begins immediately. If this is the case, turn the device off. When you turn it back on, only hold the on/off button down for 1 second.

Q11. My Night Shift will not turn on.

If the battery is completely dead, the device will not turn on. Please fully charge the device and press the on/off button for 1 second. If the device still does not turn on, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.

Q12. I’ve charged my Night Shift but the battery does not hold a charge.

This is most often a problem of a bad cable rather than a problem with the Night Shift battery. The Night Shift can be charged with any standard micro-USB cable. Please try to charge the device with a different cable. If this does not solve the problem, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.

Q13: When I woke up in the morning, the device was turned off. What happened?

 To conserve the battery and increase the accuracy of your report, the Night Shift automatically turns off after 10 hours. If you need to change the settings to 12 hours instead of 10 hours, follow these steps:

  1. Open the Night Shift Software (or follow the directions in Q1 to download, install and open the software)
  2. Plug in your Night Shift device
  3. Click Manage Device
  4. Click F12 on your keyboard and the Max Recording Time window will appear
  5. Click 12 hours and click Save

If the device turned off prior to your setting of 10 or 12 hours,

If the device still does not turn on, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.

Q14. I would like to try the device for a night with no feedback vibrations to see how I’m sleeping without it, is that possible?

Yes. Using the Night Shift software, click Manage Device. In the Positional Vibration Setting box, check the box for No vibration, then click Save. The device is now set to record without providing feedback vibrations. After a night or two in no vibration mode, be sure to return to the software and change the vibration setting back to “After 15 minutes” or “After 30 minutes.” (Note: If you do not have the Night Shift software, please see below for instructions on downloading the software.)

The Manage Device page is used to change the positional feedback setting and to manage your Night Shift device.

  1. Manage Your Night Shift
    1. Positional Vibration Setting can be used to adjust the feedback settings for study acquisition.
      • After 15 minutes – turns positional feedback on 15 minutes after device is turned on.
      • After 30 minutes – turns positional feedback on 30 minutes after device is turned on.
      • No Feedback – turns feedback off for the entire night and all subsequent nights.
      • Trial – is used by clinicians to establish a baseline with no feedback for one night, and with feedback for two nights. After the three-night trial, all recordings will have feedback. Once baseline night is recorded, it will remain on the device until Clear Study History is selected.
    2. Accessory can be used to change the location setting of the device by choosing Neck Strap or Chest BeltNote: The Night Shift Reports will not include Behavioral Sleep/Wake Actigraphy data when using the Chest Belt.
  2. Manage Your Data
    • Clear Study History is used to erase all historical data from the device.
Q15. What is trial mode?

When the Night Shift is set to trial mode, no vibration feedback will be delivered on the first night the device is worn to enable you to obtain a baseline session. This baseline session is permanently presented as one of the nights in your detailed report. Positional vibration feedback will automatically begin on the second night you wear the device, and it will continue for all future nights that you wear the device in trial mode.

Q16. After wearing the Night Shift for awhile it seems that I’m taking longer to move off my back when the vibration is delivered, can the vibration intensity be increased?

If the Night Shift is working properly, the vibration intensity should increase (after six vibrations at each level) a total of seven times. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern. To ensure the Night Shift is delivering the maximum vibration intensity, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.

Q17. Does the Night Shift have larger size straps for those patients who have bigger necks than the size of the standard bands?

The neck strap can be adjusted to accommodate a maximum of a 22 inch (56 cm) neck. The Night Shift Chest Belt can also be used as an alternative to the Neck Strap and can accommodate chest sizes up to 59 inches.

Q18. I have received my new Chest Belt, how do I set up my Night Shift to be used with the Chest Belt?

In order to use the Chest Belt, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings:

  1. Open the Night Shift Software (If you have not done so, please follow the steps in Q1)
  2. Plug in your Night Shift device
  3. Click Manage Device
  4. Under Accessory, click Chest Belt
  5. Click Save – the device will turn off and back on again and the device can now be used with the chest belt
Q19. I have been using the Chest Belt but would like to go back to the Neck Strap. How can I do this?

In order to use the Neck Strap, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings:

  1. Open the Night Shift Software (If you have not done so, please follow the steps in Q1)
  2. Plug in your Night Shift device
  3. Click Manage Device
  4. Under Accessory, click Neck Strap
  5. Click Save – the device will turn off and back on again and the device can now be used with the chest belt
Q20: How long or how many days of data does the Night Shift save?

The device can store up to 8 nights (7 most recent + base line, if it exists) of detailed daily reports, up to 90-nights of compliance data, and 365 nights of data used for the monthly and yearly reports.

Q21: I just received my Night Shift and I cannot find the retention bands. Where can I find the retention bands?

 When the strap is packaged, the retention bands are placed over the top of the magnetic ends of the strap.

Q22: How can I print or save my reports?

The reports open in your computer’s default PDF viewer. Please follow the directions for your PDF viewer to save or print the reports.

Q23: Why are the dates and times on my reports incorrect?

If the battery of the device is completely drained for a long period of time, the clock on the device stops which results in the time on the device being incorrect. To fix this, plug the device into the software and update the device’s date and time. Please note, the updated date and time will only affect the newly recorded studies. All past studies will not change.

Q24: On my Daily Report, the number of red lines is not the same number as the value listed for Number of Supine Attempts. Why are these different?

Depending on the resolution of your monitor and PDF viewer, the lines that appear on the report may not all appear on your monitor. Also we only present one red line per each 30 second period and if you move on and off your back more than one time in a 30 second period, the number of red lines on the report would be fewer than the Number of Supine Attempts.

Q25: Why do some red lines appear behind other colors while some red lines appear in front of others?

The red line indicates you were on your back, whether the line appears in front of or behind another position. The position of the line in front of or behind another position is a result of the resolution of your monitor/printer.

Q26: Why is there blank space on my reports?

The report length is rounded up to the nearest hour. Click here for more information about interpreting your Night Shift Report.

Q27: Why are the periods on the Sleep Position chart gray instead of red?

When the feedback is turned off, periods where the user is sleeping on their back are marked as gray. Click here for more information about interpreting your Night Shift Report.

Q28: How are Awake periods calculated?

The duration and intensity of movement by neck actigraphy is used to determine when the user is asleep or awake. The first ten-minutes of the session are always classified as awake even if the user falls asleep immediately. The height and color of the lines indicate the intensity and duration of the movement that is called awake. Click here for more information about interpreting your Night Shift Report.

Q29: How are Awakenings calculated?

An awakening occurs when there is a transition from sleep to wake and then back to sleep. The awakening index is the number of awakenings per hour of sleep time. Click here for more information about interpreting your Night Shift Report.

Q30: How is Sleep Efficiency calculated?

Sleep Efficiency is calculated by dividing the total time asleep by the total time the device was turned on. Click here for more information about interpreting your Night Shift Report.

Q31: Why are my reports with the Chest Belt different?

The Sleep/Wake algorithm only works correctly when the device is worn on the neck. As such, when the device is worn on the chest, the Sleep/Wake graph and statistics will not appear on the reports. NOTE: Due to the differing location of the microphone, the chest belt snoring data should not be compared to the neck strap snoring data.

Q32: How can I delete the data on my device to start over?

NOTE: Clearing study history will remove all recorded information from the device
To clear the study history please open the Night Shift software and follow the steps below:

  • Step 1. Plug in your Night Shift device, open the Night Shift software
  • Step 2. Click Manage Device
  • Step 3. Click Clear Study History
  • Step 4. Click Yes to confirm you would like to clear all data from the device
  • Step 5. The device will vibrate and the study history will be cleared

(Note: If you do not have the Night Shift software, please click here for instructions on downloading the software.)

Q33: I upgraded firmware and now the data on my device is gone. Can it be restored?

This can happen if during the upgrade process the device is unplugged before the upgrade is complete. Before the new firmware is loaded onto the device, we save a copy of your data file onto your local computer. To restore the saved file, connect the device to your computer and go to the Night Shift software. When the device is detected, click the Manage Device button and then click F12 on your keyboard. Click the Restore Study Data button and follow the onscreen prompts.

Q34: Does a message appear on the portal website when the site is down for maintenance?

A one-week notice is posted on the portal when scheduled maintenance is planned. Scheduled maintenance is generally planned for weekends and during the middle of the night (Pacific Time).

Q35: I deleted the icon from my desktop but I would like to put it on my desktop now. Is this possible?

A: Please select an operating system and follow the directions to allow the icon to appear on your desktop:

Windows 8

Windows 10

MAC

Windows 8

    1. Open a File Explorer window
    2. Go to the following location on your computer C:\Users\”username” and delete the following two folders
      1. .abm
      2. temp-night-shift-conf
    3. Go to https://nightshifttherapy.com/software-launch/
    4. Click the Night Shift Launcher to open the software
    5. Use the Night Shift software as needed and a new icon will now appear on your desktop

Windows 10

    1. Open a File Explorer window
    2. Go to the following location on your computer C:\Users\”username” and delete the following two folders
      1. .abm
      2. temp-night-shift-conf
    3. Go to https://nightshifttherapy.com/software-launch/
    4. Click the Night Shift Launcher to open the software
    5. Use the Night Shift software as needed and a new icon will now appear on your desktop

MAC

    1. Go to the following location on your computer Macintosh HD > Users > “Username”
    2. Click command + shift + . to show hidden folders
    3. Delete the following two folders
      1. .abm
      2. temp-night-shift-conf
    4. Go to https://nightshifttherapy.com/software-launch/
    5. Click the Night Shift Launcher to open the software
    6. Use the Night Shift software as needed and a new icon will now appear on your desktop
Q36: I deleted the icon from my desktop but would still like to use the Software. How do I open the software without the icon?

The software can be opened using the Night Shift Launcher found here: https://nightshifttherapy.com/software-launch/

Q37: I would like to delete the Night Shift icon. Is this possible?

A: To delete the icon, just put the icon in your trash folder.

Confirm Your Night Shift Device is Working

Please follow the steps below to test your Night Shift’s battery and vibration motors.
Step 1. Plug the device into your computer.
Step 2. Device turns on automatically.
Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check the see if the device has turned on by viewing the green light on the device.
Step 3. Push the button to turn the device off. One vibration is felt as device turns off.

Step 4. After a few seconds, device turns itself on automatically.
Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
Step 6. Now that the device is fully charged, unplug the device from the computer.
Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7- seconds) until the device vibrates.
Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should be seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.

Night Shift Expected Service Life

The battery, haptic motors, neck strap, and chest belt are considered to be replaceable components and are expected to require replacement during the three-year service life of the NS device. The battery has an expected useful life of two years; the user can substantially compromise the useful life by continuously leaving the device on a charger for extended periods when the battery is fully charged. The user can detect when the battery must be replaced; when fully charged, the device is unable to acquire data for >10hours. The haptic motors have an expected service life of 30 hours of vibration. The neck strap and chest belt have an expected service life of 6 months when used every day. The expected service life is not a guarantee (see warranty information below).

Night Shift Warranty

Night Shift includes a two-year warranty for assembly workmanship and electronic components, one-year warranty for haptic motors and battery, and six-month warranty for neck strap and chest belt. Warranty does not cover damage attributed to improper use by the customer. Night Shift is a medical device that is not waterproof, pet-proof, or mistake-proof. The warranty will be voided if an attempt is made to open the enclosure or change the battery.

Cleaning the Night Shift Sleep Positioner device

The Night Shift should be cleaned regularly. When cleaned as described below, the Night Shift can be reused on the same or different patients.

Strap: Detach the straps from the device. Wash each strap separately by submerging in solution of 1 teaspoon (5 ml) of mild dish detergent (e.g. Dawn) per gallon (4 liters) of water. Agitate slightly for one to two minutes. Rinse with clear warm tap water for one minute. Dry with a clean paper towel.

Device: Wipe all surface areas of the device enclosure with a 70% isopropyl alcohol wipe. All surface areas should remain wet for at least 15 seconds. Using a new alcohol wipe, repeat the cleaning; allow to remain wet for 15-seconds. If any visible soil remains, repeat as needed. Allow to air-dry.

BMC CPAP/APAP Machines

New and improved BMC Software Program – PAP link PC-based Software Quick Guide for BMC CPAP device SD card download and report generation. 

The PAP Link program interface has been configured for a smooth and intuitive user experience from data download through to report generation. The quality of the program now compliments the advanced design of the BMC G3 Series devices.

  • Quickly find and load existing patient data files. New therapy data can be added to an existing patient file on demand
  • Adjust BMC device settings from within the program (with SD Card inserted)
  • Review real-time graphical data and alter the desired onscreen time-period from 10 seconds up to a 24 hour view
  • Generate patient therapy reports with full patient profile, device settings, collated statistical data and clinical recommendations. Even add your business logo!

Note: Healthcare professionals, please contact the BMedical office to obtain the PAP Link PC software program including instructions on how to navigate through the software.

Please note that the BMCares App has been rebranded to PAP Link. The PAP Link App functions identically to the older version and your patients do not have to make any changes on their device.

The BMC PAP Link app helps track your treatment efficacy and get summarised treatment reports.

Is the PAP Link app compatible with all BMC CPAP machines?

PAP Link App works with

  • BMC Luna G2 Automatic/Fixed Pressure CPAP Machines
  • BMC Luna iQ G2S Automatic/Fixed Pressure CPAP Machines
  • BMC BMC G3 Automatic/Fixed Pressure CPAP Machines
  • It’s not compatible with older BMC CPAP models or CPAP Machines by other manufacturers.

What devices can I use to access PAP Link?

You can get the PAP Link smartphone or tablet/iPad app on the Apple Store and Google Play.

Step 1: Download the ”PAP Link App” on your smartphone by searching for ‘PAP Link’ on the Google Play app store for Android smartphone users and Apple Store for iPhone users. Alternatively, click on the icons below depending on your smartphone type and click install on your smartphone.

Step 2: Once the app has been downloaded, simply scan the “iCode QR / QR+” on your CPAP device to obtain the treatment data. After scanning, the PAP Link App will identify the device Serial Number automatically. Once the device has been paired, proceed to the ‘My Page’ section of the app to input your personal email address (you are able to input upto 3 email addresses).

  • Please ensure you have correctly registered and filled out your profile info on the app. All details are necessary including DOB/Weight, Height and Region/Gender are required – please note that the patient’s personal information (name, age, etc.) will not appear on the PDF report if the device Serial Number is not registered under your account. Once that info has been entered please click Complete. Every time you scan the QR code, a report is automatically generated onscreen and a copy of the report is sent to all associated email addresses which can then be forwarded on to your physician.
  • Please ensure the date and time is correct on the machine – this is necessary for therapy reports.
  • The ‘Reports’ section of the app, will indicate your key therapy metrics including usage days, compliance time, AHI and treatment pressure, so you can stay informed.

Tracking your sleep data has never been easier.

Search BMC Mini App (BMC Mini) in the Software App Store. Click to download and install it.

Android users:   BMC Mini App for Android devices

iPhone users: BMC Mini App for iOS devices

To switch on, click the Bluetooth button on the BMC M1 Mini device, the Bluetooth light will start flashing, indicating that the BMC M1 Mini device is waiting to be connected;

  1. Open BMC Mini App on your smartphone, click the Bluetooth button to locate the device, the device will automatically pop up when connected or select the Mini device you searched in the device list (the device name is “device serial number”, which is loacted on the bottom of the deevice.
  2. Once the Bluetooth is connected, the Bluetooth status light on the device should be always on.